Individual logins for each website and app user can be created from the website. There is no limit to the number of logins that can be created.
Note: Only users with Master Control permissions can create new logins. For further assistance, contact the account administrator.
To create a new login using the website:
- Log into your customer
- Click Users.
- Click Manage Logins.
- Click Add a Login.
- In the Email Address field, enter the new user's email
- In the Login Name field, enter the new user's desired login
- Using the Language Preference dropdown menu, select the new user's language
- Click Save.
- On the Manage Login Permissions page, select either Master Control, Full Control, Read Only, Limited Device Access, or Custom. This will give the login permission to access various website
- If no permissions are selected and saved:
- On the website, the login is able to view only the welcome card, sensors, and activity. The login is not able to perform any changes except to their Login
- On the app, the login is able to view only trouble alerts, weather, and history. The login is not able to perform any changes except to their App
- If no permissions are selected and saved:
- Click Save.
Note: New users will receive an email containing their username and a link to set up a new password. If this email is not being received, confirm the user's email address is entered correctly and/or have the user check thei
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