Individual logins for each website and app user can be created from the website. There is no limit to the number of logins that can be created.

Note: Only users with Master Control permissions can create new logins. For further assistance, contact the account administrator.

To create a new login using the website:

10. Log into your customer
11. Click Users.
12. Click Manage Logins.
13. Click Add a Login.
14. In the Email Address field, enter the new user's email
15. In the Login Name field, enter the new user's desired login
16. Using the Language Preference dropdown menu, select the new user's language
17. Click Save.
18. On the Manage Login Permissions page, select either Master Control, Full Control, Read Only, Limited Device Access, or Custom. This will give the login permission to access various website
    • If no permissions are selected and saved:
      • On the website, the login is able to view only the welcome card, sensors, and activity. The login is not able to perform any changes except to their Login
      • On the app, the login is able to view only trouble alerts, weather, and history. The login is not able to perform any changes except to their App
19. Click Save.

Note: New users will receive an email containing their username and a link to set up a new password. If this email is not being received, confirm the user's email address is entered correctly and/or have the user check thei